The first time, over 20 years ago, when I told this story it was when I was teaching in prison, in Karnet Prison Farm, just down the road from my monastery. We still go there most Fridays. When I was teaching that at Karnet Prison Farm one of the prisoners complained and he said, "That is just new age rubbish. It doesn't work in the real world, especially in a prison. Prisons are tough places. If you've got a difficult person you've got to stand up for yourself. That's the only language they understand." Of course, I wasn't having any of that. I said, "I don't believe you." He said, "You don't live in prison." I said, "Monastery we have cells, we have wall around." Actually, they don't have a wall around Karnet but we have a wall around our monastery. Sometimes people, in the early years, they'd actually drive all the way to Karnet Prison Farm and ask where are the monks. [laughter] It was very embarrassing. Luckily, there weren't any monks in it. But anyway, I challenged this guy, I said, "Okay, in this prison, who is the most difficult person you have to deal with?" The prisoner I challenged was with a number of other prisoners. He said, "The chief officer. The chief officer, my job is to serve him tea and coffee every day. That's my job in prison. I hate that guy. He's always really nasty." He told me a story which happened a week before. One of the prisoners in Karnet, he hardly ever had a visit from his family because it's such a hard place to get to. There's no public transport and if you're poor and haven't got a car you have to find a friend who can actually take you all that way. It's a difficult place to get to. He said this man's wife had managed to get a lift to come and see him, but before you can go and see your relations in prison you have to check in, say your name, go through all the security stuff. The chief officer had seen this woman checking in and knew that she had come to see this prisoner and decided to be cruel to the prisoner. On the PA system he said so-and-so, I've got a job for you on the other side of Karnet Prison Farm and sent him to a place where the PA system didn't reach. It's a huge prison farm. He did it on purpose because as soon as his wife had checked in the PA system announced prisoner so-and-so, your wife is here, please go to the visitor's area, but he couldn't hear it from where he'd been sent. The message was repeated two or three times. There was a search to try and find him. They did find him. By the time they found him and he came back visiting hours are over. Better luck next time. He said, "The chief officer did this on purpose with no reason other than spite and trying to give the prisoners a harder time than they deserved. That's why, in that time in prison, he was called a dog." I said, "You hate him?" He said, "Yes. Really big time. He's so difficult. He never respects us, never says anything to us. He always puts us down and treats us like dirt." I said, "Great. This is a challenge. You meet him every day serving tea and coffee. Be kind to him. Don't embrace him with your arms, you'll get in trouble that way, but at least you can embrace him with your heart." I said, "How you can do that is every time you serve a cup of tea or coffee try and put some love and care into that tea or coffee. Try and make it the most beautiful, delicious cup of coffee you possibly can make. Find out what he likes and be kind. Get lots of love and compassion whenever you serve him tea and coffee." So all credit to this prisoner, he tried it, for a week. When I came back after one week, "How is it going?" He said, "It's a complete waste of time. I'm really trying hard to be kind to this guy but every time, even if I put lots of effort into making a nice cup of tea and coffee, he completely ignores me as if I don't exist, as if I'm lower than a cockroach. He even says to the cockroach get out of here, but not me." So I told him, "Carry on." It was about, I'm not sure how long, maybe a couple of months, I had to encourage him and force him to do this, before we got what I call the big breakthrough. One day I actually came to visit and he couldn't wait to tell me this. He said, he'd made this prison officer a beautiful cup of coffee with cream or whatever he found, just the type he thought the prison officer liked, and managed to find him some biscuits which he noticed the prison officer liked, and he said, "Here you are sir, have this coffee, and I've found some special biscuits which I know you like," and the prison officer said, "Er." He grunted. That was our breakthrough. [laughter] It was the first time he acknowledged that this prisoner actually lived and existed and breathed. That grunt, I said, "Wow, this is exciting!" That is the crack in the dam wall. I was right. It was only about two or three weeks later the prisoner managed to find a special cup of tea, a sandwich or whatever, handed it to this prison officer, the chief officer, who was a dog, and the chief officer turned around and said, "Thank you." All the other prisoners were telling me this and they were all looking at me and they said, "You don't realize just how the prison grapevine works. That has gone to every prison in the state." That this chief officer could say thank you to a prisoner was unbelievable. I won the challenge. I knew I'd win eventually. Even such a dog you can change into a cuddly little puppy with lots and lots and lots of kindness.